About Us
Guided by our mission to be the premier white glove ad operations services and solutions provider for digital publishers, adops.com is the execution partner that connects publisher goals to platform performance.
We aim to empower publishers to deliver and grow sustainable ad revenue by developing, implementing, and supporting publisher-first, ad tech solutions; helping publishers unlock revenue and ad tech solutions partners get adopted where it counts.
With more than 20 years of hands-on experience, we operate inside the ad stack: solving problems, running campaigns, optimizing workflows, and helping both sides deliver under real-world conditions.
Embedded in your business. Designed to deliver results. It's how advertising operations should be done.
Inside The Stack And On Your Side
The adops.com story
Founded in 2003, adops.com is a U.S.-based, full-service ad operations firm and a Google Certified Publishing Partner (GCPP). Built and led by seasoned ad ops professionals, we operate as the execution layer connecting publishers and ad tech partners from inside the stack. For publishers, we unlock revenue, streamline operations, and manage the day-to-day grind so your internal teams can prioritize growth. For ad tech partners, we drive adoption, provide real-time troubleshooting, and ensure your technology succeeds under real-world conditions.
We began our journey as Outsourced Ad Ops (OAO) over two decades ago, at a time when outsourcing typically implied transactional, impersonal service. Our vision has always been different. Ad operations deserves strategic thought, accountability, and deep, meaningful integration into publisher workflows. This belief shaped our identity from day one, and continues to be the driving force behind adops.com.
Today, we’re the operational backbone for publishers and partners alike. We stand with publishers as advocates for their success, working together to innovate solutions that solve real problems—simplifying workflows, optimizing technology, and removing unnecessary complexity. This isn’t outsourcing as usual; it’s the kind of operational clarity publishers deserve, delivered by a team that knows what matters most: results without the chaos.
What You Can Expect From Us
Our core values, your success stories
We're driven by clear values that shape not only how we operate as a team, but how we show up for publishers and partners every single day.
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Commitment to Excellence
We relentlessly pursue excellence in all aspects of our work, setting the standard for unparalleled ad operations services.
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Collaboration as the Cornerstone
We believe in the power of collaboration, fostering a team-based, cross-functional approach to ad operations and customer service. Through open communication and shared goals, we amplify the impact of our collective expertise, driving innovation and success for our employees, clients, and partners.
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Empowering Growth
Our employees are the heart and soul of our company. We prioritize their professional development while providing resources and opportunities for continuous learning. As they evolve in their skills and experience, we actively encourage and support their progression into new and challenging roles within our organization.
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Unwavering Integrity
Integrity is the bedrock of our operations. We conduct ourselves with honesty, transparency, and ethical principles, building and fostering trust with our clients, partners, and employees.
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Respect and Compassion
We value diversity and treat every individual with respect and compassion. By fostering an inclusive and supportive culture, we celebrate the unique perspectives and talents that each team member brings to our organization.
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Reliability and Trust
adops.com stands as a reliable partner in the dynamic world of digital advertising operations. Publishers, partners, and colleagues trust us for our consistency, dependability, and unwavering commitment to deliver results that exceed expectations.
Experienced
Ad Ops Support
Gain access to an experienced team of industry experts.
90%
Current employees with the company for 5 years or longer
97%
Clients who sign multi-year renewals
9,500+
Monthly volume of line items and creative under management
100+
Current publisher engagements
10 Billion+
Monthly volume of ad server impressions under management
20+
Years in business
Why adops.com?
What Would We Want If We Were The Publisher?
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I want my ad ops partner to be up to speed about current industry trends, technology, and best practices.
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My ad ops partner should feel like a fully integrated part of my business.
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I want to work with a skilled, experienced, and reliable ad ops team.
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My ad ops team should be critical thinkers, not just order takers.
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I want my ad ops partner to provide innovative ideas and solutions to help grow my business.
Our Executive Team
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Craig Leshen
President & Founder
As President of adops.com, Craig’s primary role is to shape and lead the company’s strategic vision, driving innovation and ensuring the company remains a trusted partner in the field of publisher side ad operations. Craig began his career in digital media in the mid 1990s, where he developed and grew his ad ops management skills and business acumen. Under Craig’s stewardship, adops.com has seen healthy growth and expansion while remaining true to its core philosophy of providing the highest level of service and support to digital publishers.
Craig holds a Bachelor of Science degree in Business Administration from Boston University. He is currently splitting his time between New York City and Guatemala, as adops.com continues to expand beyond the US and Canada into Latin America. Craig loves spending time with his wife, three kids, and the family dog. He is also an art enthusiast who enjoys painting and sketching whenever the opportunity arises.
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Michael Alania
EVP, Business Operations
As Executive VP of Business Operations, Michael oversees a number of organizational functions, including product R&D, technology operations, business intelligence and strategy. Prior to joining the company in 2005, Michael developed his digital media and production skills working with blue chip clients at Modem Media before diving into publisher side ad operations at Phase2Media, where he led a team that was responsible for managing ad campaigns in multiple ad servers across a network of over 100 websites.
Michael holds a Bachelor of Science degree in Marketing from Syracuse University and an M.B.A. in Finance from the Zicklin School of Business at Baruch College. He currently resides in NJ with his amazing wife, two great kids, and one cool cat. In his free time he enjoys playing guitar in a couple of dad bands, improving his woodworking skills, and sailing the waterways of NJ whenever possible.
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Jennifer Hill
EVP, Publisher Services
As Executive VP of Publisher Services, Jennifer leads adops.com’s managed services, professional services, and product support teams. Prior to joining the company in 2007, Jennifer previously served as director of advertising operations at Jumpstart Automotive Group, where she built and managed an ad ops team from the ground up. She has over 25 years of experience working in digital advertising operations, with past positions including ad ops management at Phase2Media and FortuneCity.com.
Jennifer holds a Bachelor of Arts degree in Music from Northwestern University and an M.B.A in International Business and Marketing from San Francisco State University. She currently resides in Northern California with her husband, two kids, and three dogs. She is an avid musician who enjoys writing original music and performing with local bands and orchestras.
COME WORK WITH US!
The benefits of working at adops.com
adops.com is committed to providing a healthy, positive and collaborative environment for our employees. We are a fully remote company, and our offices are open for anyone who prefers a change of scenery once in a while. We are always on the lookout for critical thinkers and problem solvers, and we offer a comprehensive and competitive benefits package for full-time employees.
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Generous PTO Policy
Time off is critical for recharging and resetting. We support our team's well-being with ample paid time off—rest, recharge, and return inspired.
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401(k) Partial Match and Immediate Vesting
We actively support our employees in securing their future, providing tools and resources for effective financial planning.
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Continuing Education and Professional Development
We invest in your growth with ongoing education and career advancement opportunities. Enhance your skills and knowledge to reach your full professional potential.
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Medical, Dental, Vision Plans
We offer a full range of options to choose from to suit each individual’s needs. Enjoy peace of mind knowing you are covered.
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Fully Remote Work Environment
Our employees are located throughout the United States.
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Casual Dress Code
Embrace comfort at work with our casual dress code. Dress comfortably, stay productive.
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Exposure to Various Technologies
Work with best-of-breed ad tech platforms that are shaping and revolutionizing our industry.
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Job Satisfaction
Be part of a culture that values your well-being and empowers your professional growth.
CAREERS
Latest Roles
If you are interested in applying to our company, please send your resume to jobs@adops.com and indicate the position that you are applying for and the office location (if applicable).
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We are seeking a bilingual English/Spanish Technical Account Manager to join our exceptional professional services group. The role will support current publisher clients in their advertising operations, as well project driven initiatives and consultations for US and LATAM based businesses. This position reports directly to the Senior Director, Business and Technical Services and can be fully remote, with an option to work in one of our established office locations.
Job Description
Technical Account Managers are responsible for managing strategic accounts and client-driven initiatives that include, but are not limited to, ad tag implementations, ad server migrations, programmatic evaluations and other technical integrations across web, video, CTV, and mobile app platforms. This position will provide guidance and support to internal and external cross-functional teams and will seek to identify solutions that would benefit each client’s strategic objectives. You have a strong understanding of GAM360, a client services background, and project management aptitude. You are technically adept, organized, proactive, detail oriented, innovative, and work well within a fast-paced, team-oriented culture.
Core Responsibilities
Serve as project manager for internal and client-driven technical projects and integrations
Foster and manage business relationships with a wide variety of clients
Work with cross-functional teams to ensure client needs and deliverables are being addressed and resolved
Identify and resolve technical issues related to ad server technology and/or ad tag implementations for both clients and internal teams
Assist with the seamless handoff of client on-boarding, ad tag implementations, ad server migrations, and programmatic integrations to the internal ad operations team that will be providing ongoing managed services
Assist internal ad operations teams with executing client deliverables
Assist sales and accounts teams in scoping product and services opportunities. May include joining meetings with the head of LATAM sales and business development.
Qualifications & Work Experience
BA/BS degree or equivalent work experience
3+ years working in digital ad operations in a client-facing role
Spanish Fluency or strong proficiency in business writing and speaking required
Demonstrated experience with GAM360
Experience with Google Publisher Tags
Experience troubleshooting web and mobile application advertising requests and responses.
Project management experience
Strong organizational skills and experience troubleshooting technical issues
Strong judgment and problem solving abilities
Attention to detail, organized, excellent follow-through
Proven track record of exceptional performance in client services capacity
Experience with privacy and messaging is a plus
Comfort with ad serving integrations for both VOD and live video a plus