OAO is a full service, digital ad operations agency that focuses on publisher-side ad operations. We are a Google Certified Publishing Partner and authorized reseller of Google AM360, FatTail AdBook, and other best-in-class platforms in the digital ad space. We provide professional services, managed services, and ad operations support for a wide variety of publishers that range from small, web-only start ups to large, multi-tiered global publications. With offices in New York City, Chicago, Westminster, CO, and San Francisco, OAO is a U.S. based boutique ad operations company whose mission is to be the premier, white glove ad operations services and solutions provider to digital publishers.
Our company has been operating in a fully remote / working from home capacity since early March 2020. Our offices are open for those who choose to come in, but it is not required.
If you are interested in applying to our company, please send your resume to jobs@adops.com and indicate the position that you are applying for and the office location.
Ad Operations Coordinator
Job Description
The Ad Operations Coordinator position will involve, but not be limited to, trafficking of digital ad campaigns in Google Ad Manager and other ad servers for many different publisher accounts, working with ADX/OB in Google Ad Manager, communicating and following up with team members and clients regarding the status of insertion orders, creatives, reports, inventory, and general client requests. Your role is to work within your team to ensure that all client deliverables are being met in accordance with OAO’s high standards of client service. You are organized, curious, motivated, detail oriented, and are able to multitask very well. This position reports to an Associate Director, Ad Operations in our Managed Services group.
Responsibilities
Schedule and launch online ad campaigns into client-specific ad serving platforms
Work closely with client contacts to provide ad operations support and communicate status of campaigns, technical issues, launch delays, delivery issues, etc.
Perform quality assurance/quality control checks on client campaigns to ensure that all placements and creative have been set up correctly and are delivering on pace
Monitor and analyze campaign performance to ensure customer satisfaction and provide suggestions for optimization
Assist with documenting, updating and maintaining trafficking and work-flow procedures for client accounts
Address day-to-day issues and questions from clients and internal personnel
Assist with ad hoc projects as needed
Requirements
BA/BS degree preferred
Prior ad operations and client service experience (DFP preferred)
Attention to detail, strong organizational skills and excellent follow-through
Strong written and verbal communication skills
Adept problem solving ability and resourcefulness
Ability to work in fast-paced, dynamic environment
Working knowledge of Excel
Ad Operations Manager
Job Description
As an Ad Ops Manager, you will be responsible for managing the trafficking and delivery of ad campaigns for assigned clients. You will work with team members and other internal groups to make sure issues and questions are addressed and resolved in a timely manner. You will also work very closely with client contacts on a regular basis to ensure that insertion orders are clearly understood, creatives are tested and approved and that all deliverables are being met. In addition, you will also address day-to-day issues and questions from clients and internal personnel and assist with troubleshooting technical issues, ad serving errors and reporting discrepancies. Other responsibilities include communicating ideas for improving and refining workflow processes for assigned accounts and assisting with the training of new hires.
Responsibilities
Schedule and launch online ad campaigns into client-specific ad serving platforms
Work closely with client contacts to provide ad operations support and communicate status of campaigns, technical issues, launch delays, delivery issues, etc.
Perform quality assurance/quality control checks on client campaigns to ensure that all placements and creative have been set up correctly and are delivering on pace
Monitor and analyze campaign performance to ensure customer satisfaction and provide suggestions for optimization
Assist with documenting, updating and maintaining trafficking and work-flow procedures for client accounts
Address day-to-day issues and questions from clients and internal personnel
Assist with ad hoc projects as needed
Requirements
BA/BS degree preferred
Prior ad operations and client service experience (Google AM360 preferred)
Attention to detail, strong organizational skills and excellent follow-through
Strong written and verbal communication skills
Adept problem solving ability and resourcefulness
Ability to work in fast-paced, dynamic environment
Working knowledge of Excel
